Frequently Asked Questions
Everything you need to know about our premium home essentials.
What materials are used in Bertrand Block furniture?
We use sustainably sourced hardwoods, premium textiles, and high-grade metals to ensure every piece meets our standards for durability and timeless aesthetic.
How long does shipping take for large furniture items?
Standard shipping for large items typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do you offer white-glove delivery and assembly?
Yes, white-glove delivery is available for most metropolitan areas. This service includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or final sale pieces are not eligible for return.
How should I care for my Bertrand Block wood surfaces?
We recommend using a soft, damp cloth for daily cleaning. Avoid harsh chemicals or abrasive cleaners, and use coasters to prevent water rings and heat damage.
Are your products covered by a warranty?
Yes, all Bertrand Block furniture includes a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.